FAQs
📦 Shipping & Order Care
At OSATheory, every order is prepared with precision, love, and transparency.
From packing to doorstep delivery, we’re committed to creating a smooth, reliable, and heartfelt experience every step of the way.
🕒 Processing Time
Each order is carefully packed within 3–5 business days before shipping.
Once your order is on its way, you’ll receive a confirmation email with a tracking link — so you can follow your package’s journey from our hands to yours.
🚚 Estimated Delivery Times
United States
• Shipped via USPS or FedEx
• Estimated delivery: 15–20 business days
International Orders
• Average delivery: 15–30 business days (depending on destination and customs process)
⏳ Delivery times may vary due to customs inspections, holidays, or seasonal logistics.
⚠️ Possible Delays
While we work closely with trusted carriers, certain factors may occasionally affect delivery:
-
Customs inspections or import delays
-
Severe weather conditions
-
National holidays or peak seasons
-
Global shipping disruptions
Your patience and understanding during these rare instances mean the world to us. 💛
🔍 Tracking Your Order
Every OSATheory package includes real-time tracking.
Once your order ships, you’ll receive your tracking number via email.
You can also visit our Track Your Order page anytime to check updates.
❌ Cancellations & Address Updates
Need to make a change?
You can cancel or update your order within 24 hours of placing it — free of charge.
📧 Email us at osatheory@gmail.com with the subject line:
“Cancel My Order” or “Address Update.”
Once your order has shipped, we’re unable to make modifications.
🚚 Delivery Attempts
Our courier partners make up to two delivery attempts.
If both attempts fail, the package may be returned to us — please keep an eye on your tracking updates to ensure smooth delivery.
📸 Damaged or Defective Items
We stand behind every Motema creation.
If your order arrives damaged or defective, we’ll replace it quickly and free of charge.
Please email us with:
-
Your order number
-
A clear photo of the damaged item
Once verified, a replacement will be shipped right away.
💬 Need Help?
Our friendly support team is available 7 days a week and typically replies within 24 hours.
📧 osatheory@gmail.com
💛 Our Promise
Every OSATheory package carries more than just a product — it carries our care, intention, and commitment.
Thank you for being part of our community.
Your trust inspires us, and your kindness keeps our purpose alive. 🌿